They told us, that if we won't take our bags, they will arrive to the final destination with us and as you can guess, when we got finally to Chicago, our bags weren't there. We could get them, but the guy said, that it would take another 2-3 hours and it was already way past our baby's bed time, since we spent at the airport almost 7 hours of dealing with TAP staff. We didn't get even enough vouchers to cover the cheapest meal and we didn't get our bags back. I don't understand, 5 people were running around, investigating my ESTA, which would take 5 minutes, and they didn't have time to print our boarding passes? That was outrageous! So we were stuck at the airport with a 7 month old baby, just sitting on the floor for hours before they gave us new flight without any consultation about transfers etc. At the end the woman told us, that they could have printed our boarding passes but they didn't have enough time to do it. The fault was on their part (their system), which they accepted. At the end, they gave us back ONLY 2 PASSPORTS! So I told them, they had 3, which finally they found it and gave it to me. It took about 5 people running around with our passports for an hour, handing them one to another, when finally the plane departed and we weren't allowed to board it. We finally got to the gate, more than an hour prior the department, but were told, that they can't give us the boarding passes. When we got to Lisbon, we immediately contacted TAP staff at information, after 20 minutes of checking my ESTA the guy told me, that we should just go to the gate, they know about us and print the boarding passes for us there. After more than an hour we got at least boarding passes to Lisbon and were able to fly there with a promise, that he talked to the TAP staff from Lisbon and they will print our boarding passes there, since he can't do it, because he's not official employee of TAP, just an external work force. He kept saying, that they have problem with my ESTA and cant give us boarding passes to Chicago. First we spent more than hour on check-in in Tenerife, because the guy there told me, that my ESTA is not linked to their system, even though it was valid, which can be checked on official US government website. Me, my Czech girlfriend (USA) and our baby (Czech/US) were traveling with TAP Portugal from Tenerife to Chicago. ✅ Trip Verified | Tenerife to Chicago via Lisbon.
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